Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-773-8880 or make an appointment online!
Know Your Rights
Great customer service experience my first time there. Will probably be a returning customer.
The guys at the shop are pretty good guys from the interactions I've had with em
Excellent customer service. Honest mechanics. Happy customer!
Chris at Garner Auto is outstanding. My A/C stopped working and they got everything fixed quickly and got me back on the road. The customer service is outstanding and I could not recommend them more to anyone that needs a mechanic.
As always the service was excellent, the people were friendly and busy and efficient.
I took my truck there to get the ac fixed and a week later it started to act up again and they went above and beyond for me thank you guys !