Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-773-8880 or make an appointment online!
Know Your Rights
They displayed professionalism and courtesy.
Quality customer service in a friendly, community setting!! Upon arrival I was greeted immediately by a professional service technician. My tire problem was addressed immediately. The office was clean and comfortable, and all requirements for COVID safety were in place. Chris Allen and his Garner Auto Specialist team were a blessing to me today. They fixed my tire and I was back to work in no time.
Handled my water pump issue on my Honda with precision and professionalism. I am happy you do business with them.
Everything was easy - from scheduling via text message to pickup and payment. Everyone I interacted with was friendly and professional. They explained the anticipated cost ahead of time and answered all my questions. I work nearby and they even offered to drive my car back to me after the service was complete. Will definitely be back!
I'm on the way toward my farm and the oil light came on so I stopped in. This is my first time there. All the guys there were so kind toward me. Thank you for that.
We were on the road traveling from VA to a gig I had booked in Garner. Somewhere north of Durham we knew the alternator was bad. It was a Saturday and the shop closed at 2:00pm. The mechanic I spoke to on the phone said they would wait if I got there before closing time. They were absolutely remarkable. They already had the part ready to install when we pulled in about ten minutes before two. It should also be noted that we had been driving for hours and the van was coming in very hot to work on. But they never flinched. Not once. They treated us like we had a top of the line Mercedes Benz. Their prices were very reasonable, they did an excellent job and they took care of two weary travelers. The van was done in a very short order and we made it to the church on time to setup for the evening performance. I live in Pennsylvania and travel quite a bit as a musician, performer, storyteller. I don't know when I will be back in Garner, but I would highly recommend this shop to anyone. Just a fantastic experience.