Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-773-8880 or make an appointment online!
Know Your Rights
Fair and honest. Will likely return.
Chris and his staff are very honest people! They truly want to do what will be best for your car, not what is most expensive. My husband and I have been here several times for our vehicles, Chris and his staff are ALWAYS friendly and helpful. My husband actually dropped his wallet in the parking lot and one of the employees found it and turned it in to Chris. Chris made every attempt to contact us to make sure we knew that he had his wallet secure in his safe whenever we were able to make it by. On his day off, he saw my husband walking by and ran out to give him his wallet. I have never had a bad experience here and I will continue to go here! They are truly the best.
Brakes and tires long overdue. Not only is this shop close to my house, the reviews were great. Chris Allen did a great job getting me an appointment, keeping in touch, and making it as easy as possible. Highly recommend doing business here.
(Translated by Google) Had good (Original) Tuvo bien