Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-773-8880 or make an appointment online!
Know Your Rights
Chris and his team are great! Like many people, I have trust issues with mechanics because of experiences with dishonest ones in the past. My preferred mechanic is in north Raleigh, which is not convenient when I live in Clayton so finding a reputable one was important. Chris was able to get me in within the hour on a Friday to look at my driver-side front window that had failed. He also was very communicative about the whole issue and was able to accommodate my schedule. I feel like I can actually trust them with my car, and I really appreciate that!
This is one of my favorite places to take my car. I have taken it a while back for an inspection and decided to get my oil change here and employees are professional they are quick and they even fixed my tire pressure error without me asking. They are a great auto shop to go to!
I having been living in Garner for almost 19 years and have been taking my vehicles here the entire time and they are wonderful. Their work and customer service is first rate! Chris ( manager) and his team are not only efficient, but timely as well. Would certainly recommend them to anyone who needs their vehicles serviced by a quality group.
Being new to NC this shop was great would go back again
I only had a pre-purchase inspection here but you could tell by the way customers came and went how they were greeted and how happy they were to see Chris that this must be a special mechanic shop.
There super understanding of your time and your needs.