Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-773-8880 or make an appointment online!
Know Your Rights
The BEST!!! Honest, Dependable and Trustworthy and I don't say this lightly! I have had my share of messy mechanics and employees that don't do what they say they are going to do.. Chris and the rest of the crew are top notch! From getting the work done to accommodating my weird work hours! Always texting me to let me know what is going on!.. A true blessing in this no service atmosphere.. They are all about service!! Highly recommend!!
Great service and really awesome guys here!! They do a good job!
I have built a trusting relationship with them and love how honest they are. I have had a rough experience with shady mechanics but these guys are far from it.
AJ and team got me in and out on a Friday! Great service and very friendly professionals.
Chris and his team do a great job with my vehicles.
Fixed a tire as a walk in. Thanks!